Crafting a Reliable Digital Future Through Exceptional Service

In the era of digital transformation, data centers serve as the “heart” of the information age, and their stable operation is critical to business continuity. A failure in precision air conditioning, critical power supplies, or other key equipment can lead to service disruptions at best and data disasters at worst. Facing customers’ strict demands for high availability, Soeteck understands that excellent products are the foundation, while robust after-sales service is the ultimate guarantee of customer trust.

Comprehensive Service System: From Rapid Response to Proactive Protection

1. 24/7 Uninterrupted Support: Second-Level Response to Build a Defense Line

We have established a composite service team of “technical experts + R&D specialists” across the country, supported by an intelligent operation and maintenance platform and a round-the-clock monitoring center. Whether for sudden faults or hidden risk warnings, customers can connect with our engineers via hotline or WeChat video. We promise to respond within 30 minutes, provide remote diagnostic solutions within 2 hours, and dispatch engineers to the site for technical support in special cases—upholding our “zero-delay” commitment with a “minute-by-minute” urgency.

2. Dual-Drive Model: Remote + On-Site Support to Solve Complex Challenges

• Intelligent Online Support: Leveraging IoT technology, we monitor equipment operation parameters in real time. AI algorithms analyze abnormal trends and push optimized strategies remotely, resolving 80% of common issues through “cloud-based consultations” to minimize unnecessary on-site visits.
• On-Site Expert Intervention: For complex faults, senior engineers arrive with specialized tools and original spare parts. Combining equipment history data and industry experience, they deliver a closed-loop solution—”root cause analysis-repair-test-prevention”—achieving a first-visit problem-solving rate of over 98%.

Technical + Innovative: The Core of After-Sales Competitiveness

“Understanding technology, understanding customer scenarios”—this is our service philosophy.

• Industry Know-How Empowerment: Our technical team is certified by multiple  international institutions, with deep insights into the operational pain points of data centers in finance, telecommunications, internet, and other industries. We provide scenario-specific service solutions tailored to unique needs.
• R&D-Driven Service: Backed by our strong R&D center, the after-sales team gains real-time access to equipment iteration information and cutting-edge fault diagnosis technologies, ensuring we stay ahead in problem-solving.

Service Commitments: A Lifecycle Partner for Customers

We redefine the value of after-sales service:

✅ Customized Service: Flexible options including basic maintenance, or Full custody service.

✅ Knowledge Transfer Program: Regular operation and maintenance training sessions and multiple sets of standardized operation manuals to empower customer teams.

✅ Service Transparency: Real-time access to service progress, electronic reports, and historical records via our online platform.

Choosing Soeteck means more than selecting top-tier products—it means gaining peace of mind throughout the equipment lifecycle. When you strive for 99.99% availability, we commit 100% of our efforts to safeguard the stable operation of your digital world.

Soeteck—Intelligent Services Keep What’s Critical Always On.